Refund policy

 

RETURN & REFUND POLICY

Thank you for shopping with Had To Get It! We want you to love your finds. Please review our return and refund policy before placing your order.

Returns

We accept eligible return requests within 14 days of delivery. Items must be unused, unworn, and in their original condition and packaging.

To request a return, please contact us at shophadtogetit@gmail.com before sending any item back. Returns sent without prior approval may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, contact us within 3 days of delivery and include your order number along with clear photos of the item and packaging. We will review the issue and work with you toward an appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, earrings and other pierced jewelry are final sale unless they arrive damaged, defective, or incorrect.

Items marked Final Sale or clearance items are also not eligible for return unless they arrive damaged, defective, or incorrect.

Return Shipping

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or card provider to process the refund.

Order Changes & Cancellations

Because orders may begin processing shortly after they are placed, we cannot guarantee that an order can be changed or canceled once submitted. Contact us as soon as possible if you need assistance.

Shipping Delays

Estimated delivery times are provided for convenience and are not guaranteed. Delays caused by carriers, customs, weather, or other circumstances outside our control do not automatically qualify an order for a refund.

Questions?

For questions regarding a return or refund, contact us at shophadtogetit@gmail.com