Shipping policy

SHIPPING POLICY

Thank you for shopping with Had To Get It! We’re excited to get your new finds on the way. Please review our shipping information before placing your order.

Order Processing

Orders are typically processed within 2–5 business days after payment has been successfully received. Processing time is separate from shipping/transit time.

Because some of our items are sourced from different fulfillment partners, items from the same order may occasionally arrive in separate packages and at different times.

Estimated Delivery

Estimated delivery times vary depending on the product, destination, shipping method, and fulfillment location.

Standard Shipping: approximately 7–20 business days after processing.
Express Shipping: approximately 5–10 business days after processing, when available.

Some items may arrive sooner, while certain orders may take longer due to carrier delays, customs processing, holidays, weather, or other circumstances outside our control.

Tracking Information

When tracking information is available, it will be sent to the email address provided at checkout. Please allow time for the carrier to update tracking information after your order has shipped.

Shipping Costs

Shipping charges, when applicable, are calculated and displayed at checkout before your order is completed.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

Once an order has entered processing or has shipped, we cannot guarantee that the shipping address can be changed.

Lost, Delayed, or Stolen Packages

Had To Get It is not responsible for carrier delays or packages marked as delivered by the carrier but reported missing. If your tracking shows delivered but you cannot locate your package, please check with household members, neighbors, and the shipping carrier first.

If you need assistance, contact us and we will do our best to help you determine the appropriate next steps.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery at shophadtogetit@gmail.com. Include your order number and clear photos of the item and packaging so we can review the issue.

Questions?

For shipping questions or assistance with your order, please contact:

Had To Get It
shophadtogetit@gmail.com